National IT Deployment POS Replacement Use Case

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National Fast Casual Dining
Point of Sale Replacement

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When a national fast casual dining restaurant decided to replace their Micros 2400 POS and kitchen production system they realized that the field services requirements would require both high and low voltage trades as well as the skills necessary to decommission, turn up and test the new POS system and kitchen production systems.  The company desired that the work would be done overnight with full store operation the next day.  Installation consisted of Xpient IRIS POS, KPS and BOH server connected to existing printers.  Modification to data cabling and electrical as required to accommodate new terminal positions due to counter top refresh remodeling.

Project Scope

Locations: 162 Stores
Project Duration: 30 Days
Trades and Skills: IT POS Technology Specialist, Journeyman Electrician, Electrician Apprentice
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Plan

Consult with Customer to develop an accelerated schedule to meet a 30 day conversion.

A deployment plan was developed to enable multi-trade teams to complete the technology refresh on an overnight basis.

Out of scope and incremental service was pre-approved and pricing was agreed upon to facilitate rapid deployment.

Deploy

Centralized Staging: assembly and imaging of all components, kitting per station and shipped to arrive on day of install.

Material Stocking:  Install TEAMs were stocked with necessary data cabling and electrical cabling materials.

Decommission: retired systems were decommissioned, packed and sent for final wipe by customer.

Installation: Cable was tested for TIA compliance and repaired and new cable installed as necessary.  New cable was installed, color coded, dressed and tested as required.  Quad Electrical Outlets were installed as necessary to isolated 20 am circuit breakers.  POS Terminals and Printers were placed and connected.

Run

LAN and WAN tested for device communications.  Printers tested.

POS was tested with customer software support centralized operations.

Each station and components were photo documented with serial number and model data.

Project documentation completed and sent to customer.

Final acceptance to IT Management.

Customer Results – Getting it Done!

Reduced Risk

Effective Planning, Scheduling and Skills
Zero issues/events
Skilled Labor and Tradesmen
Time to Completion (21 days)
Management of out of scope adds

Reduced Cost

Lowered Total Cost of Ownership through Planning, Process Efficiency and Contractor Effectiveness
IT and Facility Staff Time
Single Vendor Multiple Trades
Single Point of Contact
Optimized Labor Utilization

Customer Satisfaction

Simple and Easy for Stakeholders
Minimized Time Burden for Store Management
Overnight Start and Completion
Zero Issues